Payment & Off-boarding Policies

• Strategic Blueprint & Fixed-Fee Projects: All one-time projects require a 50% non-refundable deposit to secure your place in our schedule, with the final 50% due upon completion and before the final website launch.
• Monthly Management Packages: All monthly packages are billed in advance. Payment is due on the 1st of each month for the upcoming month of service. We recommend setting up a standing order for convenience.
• Late Payments: Invoices not paid within 14 days of the due date may be subject to a late fee and a temporary suspension of service until the balance is cleared.

We understand that business needs can change. Should you choose to end our ongoing partnership, the following terms apply:

Notice Period: For all rolling monthly management packages, we require a minimum of 30 days’ written notice to terminate the service.

• Final Payment: All outstanding invoices must be paid in full upon termination.
• Handover of Assets: Upon settlement of the final invoice, we will provide you with a full backup of your website. You own all the content and the WordPress installation.
• Software Licensing: Our monthly management packages include our agency licenses for premium third-party software for your use while you are an active client. These licenses are not transferable. Upon termination of our service, you will be responsible for purchasing your own licenses for these plugins directly from their respective developers to continue receiving crucial updates and support. We will provide you with a full list of the premium plugins used on your site to make this process as smooth as possible.