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Hosting & Maintenance Policy

Lasted Updated: 27 May 2026

Thank you for choosing Trackside Digital to host and maintain your website. Our hosting service is more than just server space; it's a managed package designed to keep your website secure, fast, and up-to-date. This policy outlines the terms of this essential service.

  • 1. Service Inclusions

    Our WordPress Hosting & Maintenance package includes:

    • High-performance website hosting.
    • Monthly security updates for the WordPress core system and all plugins.
    • Pre-update backups to ensure data safety.
    • Post-update testing to check for conflicts.
    • Automatic daily website backups.
    • Proactive malware scanning.
    • Up to 10GB of professional mailbox storage.

  • 2. Billing & Payment Terms

    To ensure the continuous security and performance of your website, our hosting service is a prepaid subscription service.

    • Billing Cycle: Invoices are generated on the 1st of each month for that month of service.
    • Standard Accounts: For accounts where the domain name is registered with Trackside Digital, payment is due on or before the 15th of the month of service.
    • Domain-Not-Held Accounts: For accounts where the domain name is not registered with Trackside Digital, payment is required on receipt of invoice on the 1st of the month, before the service period begins. We recommend setting up a standing order to ensure payments are not missed.
    • Industry Standard: This prepaid model is the industry standard for all subscription and utility services, as it ensures resources are allocated and your website remains active and protected without interruption.

  • 3. Late Payment Policy

    We will always endeavour to contact you directly before taking any action regarding late or missing payments. However, timely payment is essential for the uninterrupted operation of your website and associated services.

    • 7 Days Overdue: An automated late payment reminder will be sent via email.
    • 14 Days Overdue: We reserve the right to suspend non-essential maintenance tasks and will make direct contact to resolve the outstanding balance.
    • 21 Days Overdue: A final notice will be sent. If payment is not received, the hosting service will be scheduled for suspension.
    • 30 Days Overdue: We reserve the right to suspend hosting services in full. Your website and email services will become inaccessible until payment is received.
    • Reinstatement: To reactivate a suspended account, the full outstanding balance plus a £50 administration fee will be required.

    We appreciate your understanding and cooperation. These policies allow us to provide a reliable, secure, and high-performance hosting environment for all our valued clients.